Given that with toll-free contact numbers you don't use a local area code, customers can reach out to your business from all over the specific countries where your international toll-fee number is activated (be it an 800 / ITFS or a 00-800 / UIFN Number). If customers see an unfamiliar local area code, not to mention a foreign country prefix, it could be a barrier that stops them from contacting your company at all.
The vast majority of customers most probably won't call the contact number of a web shop, but simply having it there will greatly improve the conversion rate. Even if the customer does not intend to use the number, it is comforting to know that it is available, should any problems arise over the course of the transaction.
Those customers however, who do call, most of the time have a good reason to get directly in touch with the company. On the other hand, most of the international e-commerce companies have difficulties in handling returns, resolving comp More ...
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